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Driving Innovation Through Employee Feedback

A Hyphen Client Success Story About The Health Insurance Fund of Australia

Health Insurance Fund of Australia - Success Story Background:

HIF understands their people are the key to a better understanding of their customer experience, especially given their employees daily interactions with customers. That’s why HIF set out to find the perfect feedback solution to learn more from these expert employees in order to improve the overall customer experience.

Here’s What HIF Needed From A Feedback Solution:

  • Technology leader outside of the traditional insurance space
  • User-friendly and mobile accessibility 
  • Anonymous feedback capabilities
  • A provider that would customize features to HIF’s specific needs

Download to learn how Hyphen delivered on these needs and much more


Download HIF Case Study